Privacy Policy

Effective date: 24 August 2026  |  Last updated: 24 August 2026

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details: name, company or brand name, email address, telephone or WhatsApp number, billing address, shipping address and country.
• Order and quotation details: product type, sizes, quantities, fabric preferences, colours, designs, logos, artwork, customisation instructions, delivery requirements and related communications.
• Transaction information: order value, payment status, invoice information and limited payment-related records. Payments may be processed by third-party payment providers; we do not intentionally store complete card or banking credentials on our website.
• Technical information: IP address, browser type, device information, referring pages, pages viewed, approximate location, cookie identifiers and website usage data.
• Communications: messages, calls, emails, form submissions, feedback and customer-service history.

2. How We Collect Information

We collect information directly from you when you complete a website form, request a quote, contact us through phone, WhatsApp, email or social media, provide artwork or specifications, or place an order. We may also collect technical information automatically through cookies, analytics tools and similar technologies.

3. How We Use Your Information

We may use personal information to:

• respond to enquiries and prepare quotations;
• process, manufacture, customise, package, deliver and support orders;
• verify specifications, artwork, sizing, payments and delivery details;
• provide customer service and after-sales support;
• send order, production, shipping and service updates;
• improve our website, products, services and customer experience;
• prevent fraud, misuse, security incidents and unlawful activity;
• maintain business, accounting, tax and legal records;
• send marketing communications where you have consented or where otherwise permitted, with an option to opt out.

4. Cookies and Analytics

Our website may use necessary, preference, analytics and marketing cookies. Necessary cookies support core website functions. Other cookies help us understand site performance, remember preferences and measure campaigns. You can restrict or delete cookies through your browser settings; however, some website features may not work correctly as a result.

5. How We Share Information

We do not sell or rent your personal information. We may share only the information reasonably necessary with trusted service providers, including website hosting, IT support, analytics, communication, payment, accounting, courier, freight, customs and delivery providers. We may also disclose information:

• when required by law, regulation, court order or a lawful request from an authority;
• to protect our rights, customers, staff, property, systems or the public;
• in connection with a merger, restructuring, sale or transfer of all or part of the business, subject to appropriate safeguards.

6. International Orders and Data Transfers

Because we accept enquiries and orders from customers outside Pakistan, information may be processed or accessed in other countries by service providers involved in hosting, communications, payments or delivery. Where appropriate, we take reasonable steps to require suitable confidentiality and security protections.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including completing orders, maintaining warranty and service history, resolving disputes, preventing fraud, and meeting accounting, tax or legal obligations. Retention periods may vary according to the type of information and applicable requirements.

8. Data Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, transmission method or storage system is completely secure, so absolute security cannot be guaranteed.

9. Your Choices and Requests

Subject to applicable law and our legitimate record-keeping requirements, you may contact us to request access to, correction of or deletion of your personal information, to withdraw consent, or to object to marketing communications. We may need to verify your identity before completing a request. You can opt out of promotional messages at any time by using the unsubscribe method provided or by contacting us.

10. Children’s Privacy

Our website and manufacturing services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided information to us without appropriate permission, please contact us so we can review and delete it where appropriate.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, social platforms or services. Their privacy practices are governed by their own policies, and we are not responsible for their content, security or handling of personal information.

12. Changes to This Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through the website or other appropriate channels.

13. Contact Us